Trust Safety | List My City

Our Safety Commitment

List My City is committed to providing a safe and trustworthy platform for guests and hosts. We implement multiple layers of protection to verify users and prevent fraud.

Verification & Trust Signals

Identity Verification

All hosts are verified through ID checks and background screening

Secure Payments

All payments processed securely through Stripe with buyer protection

Host Reviews

Authentic guest reviews help you make informed decisions

24/7 Support

Contact our support team anytime if you have concerns

Protection for Guests

Booking Guarantee - If a property is unavailable, we help you find alternatives or provide full refund
Damage Protection - Host insurance covers property damage claims
Cancellation Protection - Clear policies protect your refund rights
Dispute Resolution - Our team mediates disputes fairly

Protection for Hosts

Guest Screening - Identity verification and review history assessment
Payment Guarantee - Secure payment processing with confirmed funds
Damage Insurance - Coverage for guest-caused property damage
Dispute Support - We review evidence and protect your interests

Reporting Safety Concerns

If you have any safety concerns—including inappropriate behavior, fraud attempts, property damage, or other violations—please report them immediately to our Trust & Safety team.

Report an Issue: Contact support@listmycity.us with details and supporting documentation.

Community Standards

We enforce strict community standards to maintain a safe and welcoming platform. Users who violate our policies may face account suspension or permanent removal.

No harassment or discrimination
No fraudulent activity
No illegal content or activity
No spam or scams
No violation of house rules or booking terms