Host Standards
What we expect from our hosts to maintain trust and quality
Our Commitment to Quality
List My City maintains high standards across all properties to ensure guests have exceptional experiences. These standards apply to all active listings.
Core Standards
⏱️
Response Rate
Respond to inquiries within 24 hours
✓
Accuracy
Keep listings accurate and up-to-date
🧹
Cleanliness
Maintain 4.8+ star cleanliness rating
💬
Communication
Be clear and responsive with guests
🔑
Punctuality
Honor check-in times and house rules
🔒
Safety
Provide a safe, secure environment
Rating Requirements
- 4.8+ stars overall - Maintained through quality service
- 4.8+ cleanliness rating - Essential for guest satisfaction
- 95%+ response rate - Reply to messages within 24 hours
- Zero cancellations after confirmation - Avoid canceling bookings
Consequences of Non-Compliance
Progressive Enforcement
- • Warning for first violation
- • Listing demotion for repeated issues
- • Temporary suspension for serious violations
- • Permanent removal for severe breaches
Support & Resources
We provide resources and support to help you maintain these standards. Access our host training materials, best practices guides, and customer service support through your dashboard.